Refund Policy

1. Free trial

New clubs get a 14-day free trial without a card. Nothing is charged during the trial. If you choose a plan during the trial, the first charge happens when the trial ends.

2. Monthly and yearly plans

You can cancel at any time from your account page. Your club stays active until the end of the period you already paid for, and no further charges are made.

We do not refund partial periods after cancellation, except where required by law.

Switching between monthly and yearly takes effect immediately; the difference is calculated proportionally on your next invoice.

3. Lifetime licence

You can request a full refund of the lifetime licence within 14 days of purchase by writing to hello@hold.my. After 14 days the lifetime licence is non-refundable.

Buying the lifetime licence ends any running monthly or yearly plan automatically.

4. Updates & Support plan

The yearly Updates & Support plan can be cancelled at any time and stays active until the end of the paid year. Partial years are not refunded.

5. EU consumers

Consumers in the EU have a 14-day right of withdrawal. Where you asked us to start the service immediately, a proportional amount for the days already used may be deducted.

6. How refunds are paid

Approved refunds go back to the original payment method, usually within 5–10 business days. Billing questions about a specific payment can also be answered through the support link on your receipt.